As each double-glazed seal unit is built to order, we cannot refund money if the product was incorrectly specified by you, so please check your choices carefully before submitting them. If you believe you have made a mistake n your order and have submitted it, please contact us immediately by phone.
If you order a unit that is correctly specified but is not fit for purpose, due to defect or construction mistakes we will refund the item. Please let us know of any issues with the product within 5 days of delivery or collection via telephone (see below) or preferably, by using our Contact Form. We will then investigate the issue and on agreement that the goods are faulty or not built to your specification, we will refund the money within 10 working days.
